Terms and Conditions of the Vellso Software and Application

Using Vellso software and registration in this application is considered as your full agreement with the following terms and conditions:

 

About Vellso

 

Vellso is a language learning software designed with various facilities to learn English. It allows users to improve their language level using technology, as well as other features such as a memory box, radio, newspapers, customized notepads, and other tools for learning and memorizing.

The terms “using Vellso,” “using the software,” “using the website,” and “using the application” in this text refer to usage in any format, type, or platform, and in any way on any type of device, including mobile, tablet, laptop, desktop, and any other type of physical or virtual device. This includes any operating system such as Android, iOS, Windows, Macintosh, Linux, and any other physical or virtual operating system, existing or to be provided in the future.

This software belongs to the Dutch company, Holland Innovative Education and Technology, and all rights belong to this company. In this text, Holland Innovative Education and Technology is called "Company" or "Us." Using Vellso or purchasing one of Vellso's products or services indicates that you agree to be bound by these terms and conditions. If you do not accept these conditions, you should not use the software on any devices and operating systems or its services.

Holland Innovative Education and Technology reserves the right to revise and change any of the terms and conditions at its discretion by updating this page. When the company updates the terms and conditions, it will inform you via email, pop-up message, or notice on the website of the software or the company. It is your duty to read the terms and conditions to be aware of changes. Continued access to the Vellso software, website, or application indicates acceptance of these changes. Any changes in the terms and conditions will take effect from the date of publication. It is the responsibility of the user to ensure their email address is accurate and updated, and the company has no obligations regarding failure to enter an email, change of email, failure, or lack of access to your email.

Please read the following terms and conditions carefully before accessing and using the software services. Contact us with any questions regarding these terms and conditions at the following email address: [email protected]

 

Acceptance of Terms

 

Continuing to use the Vellso software and its services or registering for a Vellso account means that you have accepted the terms and conditions.

 

Vellso Software Registration

 

The first step to access the software or application is user registration on the site. As part of the registration process on the site, you may be asked to enter some of your personal information, such as:

- E-mail address
- Phone number
- First name and surname

You undertake that any information you provide to the Vellso software to complete the registration process is accurate, correct, and up-to-date. Once the registration and payment processes are completed, you will be considered a Vellso member and accept the limitations of these terms and conditions. You will then gain access to software services as a member.

You are not allowed to use the software under the following conditions:

1. The use of Vellso is permitted for people who are 12 years old and older. However, local laws may specify this age in more detail, and Vellso software follows the applicable laws of each country. The responsibility is solely the user's if they use Vellso software under the legal age required by their country, and the company accepts no responsibility.
2. Someone who is prohibited from receiving services according to the laws of the European Union or other countries, including the countries where they live or use software services or applications.
3. Your personal information on our website is managed according to our privacy policy.
4. At Vellso, we strive to comply with European Union laws to maintain the confidentiality of information, and the company will do its best to protect the personal information given to us.

 

End-user Obligations

 

By joining the software, you agree to comply with the following:

1. Your use of the software has not been prohibited according to the terms and conditions set by the company or the software, or any applicable laws, regulations, or legal instructions.
2. Any unauthorized use of your user account or personal/work information will lead to the immediate termination of your access and cancellation of your subscription.
3. You are responsible for maintaining and having a backup copy of personal information, including writings, words, sentences, sounds, images, and personal drawings saved in the Role-play, Memory Box, and Notepad.
4. Any use of your registration information by another person or third party is strictly prohibited. You agree to notify the company immediately of any unauthorized use of your password or email address or any breach of security.
5. The software is restricted and non-transferable, and only you are allowed to use it for its intended purposes.
6. Any illegal action can lead to the termination of your purchase service. In case of illegal and unauthorized use of the software, appropriate legal measures will be taken by the company.
7. You undertake not to copy the software products and services without our written permission. All texts, images, and sounds belong to the company that owns the software. Any copying, use, or abuse of the software, in any context and for any purpose, is subject to legal prosecution.
8. You undertake to update your information on the site, software, or application. The company will not be responsible for this matter.

It is prohibited to use the software or any of its content in the following cases:

- For illegal purposes
- Forcing others to participate in illegal activities
- Violating internal regulations of your country and international regulations
- Violating the intellectual property rights of the software and the intellectual property rights of others
- For discrimination, abuse, harm, and insult based on gender, identity, sexual orientation, religion, ethnicity, race, age, national origin, or physical disability.
- Sending false or misleading information
- Uploading or transmitting viruses or any type of malicious code that affects this software's performance or the performance of other software or the Internet.
- Collecting or tracking others' personal information and using it illegally
- For any indecent or immoral purpose
- Interfering with security services

For such cases, the company owning the software has the right to terminate the use and access of the person and to file a complaint with the competent authorities.

 

Software Problems

 

1. The Vellso software team strives to deliver software to its users with the fewest problems and defects possible. Despite all efforts made in this direction on a regular and continuous basis, it is impossible to guarantee that there will not be a problem. Therefore, in case of issues with the software, content, audio/video, or even the servers, the user waives the right to complain to the company or any natural or legal person by accepting these terms and conditions.

2. It is possible for complex calculations within the software to result in errors in different parts for various reasons. By accepting these terms and conditions, the user waives any rights to complain to the company or any natural or legal person regarding these issues.

Does Vellso Guarantee Definitive Learning?

Learning is a process that depends on the effort each person puts into it, and Vellso does not guarantee learning without spending time or effort. Individual learning conditions may vary greatly. The suggested training times are derived under ideal environmental conditions and correct practice. Users may not achieve their time goals if they are unable to create the right environmental, psychological, and educational conditions. Since it is not feasible to regularly monitor users' educational behavior, the company cannot be held responsible for the completion of the learning process. As a result, users cannot complain to the company or any other natural or legal person regarding learning outcomes or any related issues.

 

Copyright and Intellectual Property Rights

 

1. The software, application, services, and all related products are owned by the company and protected by copyright laws. This includes all writings and texts, sentences and paragraphs, photos, videos, all audio and visual items, logo, name and trademark, site and application name and address, technologies, and inventions. In the event of any use of the content, technology, or features of the software without written and official permission from the company, the company has the right to file a complaint with the legal authorities and seek compensation for any material or non-material damages caused.

2. Without the express written permission of the company, you may not broadcast, redistribute, upload, transmit, distribute, display, or publicly broadcast any content from the software. Broadcasting in any form, including taking screenshots, is prohibited. The company reserves the right to file a complaint and request damages for such actions.

3. By using Vellso, you acknowledge that the application provides access to a wide range of information and content through its AI-powered features. While we strive to ensure content accessibility and value, we do not own or claim rights over any copyrighted materials that may be accessed through our platform. It is the user's responsibility to respect copyright laws and the ownership rights of any content encountered or utilized through our service. If you choose to use such copyrighted information for commercial purposes or in any manner that infringes upon the copyright owner's principles, please be aware that you do so at your own risk. Vellso expressly disclaims any liability for unauthorized use of copyrighted content obtained through our app. Users are solely responsible for ensuring their use of any content complies with all applicable laws and the rights of content owners.

 

Privacy

 

The company takes your privacy seriously and will keep and preserve any information shared through the use of the program or service.

 

General Disclaimer

The company will not be responsible for the following situations, and users waive any right to file a complaint under any title or authority:

1. The company is not responsible for handling complaints about sales intermediaries when purchases are made indirectly from Vellso.
2. The company is not responsible for excessive use of software or games and any resulting issues. Users are responsible for managing software use at all times.
3. Product and service prices can change without prior notice. If a payment has already been made and the purchase has been completed, price changes will not affect the purchased product.
4. Services can be changed or terminated without prior notification at any time. The company is not responsible for these changes.
5. The company reserves the right to limit the sale of its products or services to any person or specific geographical area. The company is not responsible for these decisions.
6. The company does not guarantee that your use of the software services will be uninterrupted, timely, or free of problems, bugs, or errors in all parts or in any form. The company is not responsible for these issues.
7. There is no guarantee that the results obtained from using the company's software or services will be completely accurate and faultless, and errors are possible in any case.
8. The company may change, interrupt, or cancel a service for a user at any time and for any reason, such as security, ethics, or commercial considerations, without prior notice.
9. In the case of errors or mistakes in any part of the software, the company reserves the right to fix these errors, change or update these items, and may even reject a request without prior notice. The company is not responsible for these issues.
10. The company reserves the right to make any type of update at its own discretion, including changes to visible and invisible items in the software, such as content, UI/UX, or changing a part of the software entirely.

 

Liability Limitation

 

1. The company is not responsible for advertising content displayed in the software. All consequences and practical responsibilities related to advertising are the responsibility of the natural or legal person who owns the advertised matter.

 

Access

 

Microphone Access

To perform various exercises, including those related to speaking skills, access to the microphone and the use of voice recognition is required. The user's voice is not saved automatically in any part of the software. In the role-play section, the user can record, save, or delete a voice at their own discretion. Voice recording in some parts of the app, as well as speech-to-text and text-to-speech services, are powered by AI.

Location Access

The timing of lesson displays is determined by the time settings of the user's system. Sometimes, pricing may vary based on IP address, and registration methods (e.g., using email or phone number) may differ by location. Therefore, the software may need permission to access the user's location, time, IP address, and registration. Statistics related to purchases and software use are essential for the company and have a direct relationship with the user's location or IP. These statistics help determine information such as the number of sales in a country and the type of software use in a specific region.

 

Instant Notification Access

 

To send various instant notifications, many of which are related to the user's learning process, the company needs the user's permission to send them notifications.

 

Entering Email or Phone Number

 

To authenticate the user and verify their identity, the software requires a communication bridge such as the user's email or phone number. This allows the software to send an identification code and share news and updates relevant to the user.

 

Entering the User’s Age

 

Users can optionally enter their age in the software to monitor the training process. This feature may not be available in all locations. There are legal restrictions on the use of the software by users under sixteen years of age. Users under 16 years old must provide their parents' or legal guardians' email to register and log in to the software, and all usage steps must be carried out under their direct supervision.

 

Entering First Name and Last Name

 

Names and surnames are only required when users wish to communicate with customer service, obtain information about their training process or issues, or access official academic facilities such as obtaining certificates.

 

Analyzing the User’s Learning Process

 

The software monitors and analyzes the user’s learning process to enhance training quality. Users can request to view their learning statistics and information, which will be made available through the software.

 

Right to Delete User Account and Personal Information

 

Users have the right to completely delete their user account from the Vellso system. Once deleted, all personal information will be permanently removed from the system, making it impossible to restore the data.

• If a user account is deleted, all active subscriptions associated with the user will be immediately canceled, and the user will lose access to all services and features related to the subscription.
• No refunds will be provided upon subscription cancellation or account deletion. Previously paid fees are non-refundable.
• Deleting the user account and personal information results in the complete termination of all contractual relationships between the user and Vellso. Vellso will not be liable for any deleted data or refund issues.
  
  

Advertisements

 

The company reserves the right to display advertisements within the application. These advertisements may appear while using certain features or sections of the application. The type, duration, and frequency of advertisements will be determined at the company’s discretion. The presence of advertisements is part of the user experience, and the company does not control the conduct of individuals or legal entities advertising. Therefore, the company is not responsible for the content of advertisements or services provided by third parties.

 

Use of Cookies

 

The Vellso software uses cookies solely to improve performance and facilitate services related to Google services, Stripe (for payment processing), and storing theme settings. These cookies support payment processes, authentication, and maintaining the user’s visual preferences. Vellso does not use additional cookies for tracking user behavior or advertising purposes. Users can modify their browser or device settings to block or delete cookies, but doing so may affect the functionality of some software services and features.

 

Termination of Contract

 

• These terms will remain in effect until terminated by you or the company as specified below.
• If you wish to end these terms and conditions, you must delete your user account from the Settings section and discontinue using the software.
• The company may terminate your use of the software at any time if:
  _You have violated any of the clauses of these terms and conditions or intend to violate any of the clauses.
  _Required to do so by law.
  _The party through whom the company provided its services to you has terminated its relationship with the company or has stopped providing purchase services to you.
  _It is not possible to provide services to you at the company’s discretion.
• In accordance with applicable laws, if any or all of them are violated, the company has the right to suspend or cancel your membership in the software. If you violate applicable regulations, if your conduct directly or indirectly affects the name or reputation of the company, or if you violate the rights of others, the company may, at its discretion, terminate your access to all or some portions of the software or services without notice.
• Upon the termination of these terms and conditions, all legal rights, obligations, and responsibilities of the company towards the user will cease.
  
  

User Comments

 

1. If at any time, whether solicited or unsolicited, you submit an opinion, feedback, or topic via email, online, or any other communication method, the company reserves the right to use it in any media without any obligation to reserve, compensate for damages, or address any issues related to these opinions.
2. You agree that your comments will not be illegal, offensive, threatening, or violent and will not conflict with the rights of others or these terms and conditions. You are solely responsible for every comment or communication you send.

 

Compensation

 

You agree to indemnify the company, its employees, and agents in the following situations:

1. Any actions, claims, demands, costs, losses, and damages that arise or are caused by or in connection with any content you post through any platform or social or commercial network.
2. Violating any of these terms and conditions.

 

Resolving Disputes

 

A user who claims to have a dispute related to these terms must submit a written notice to the company detailing the nature of the dispute, the desired outcome, and the action required to resolve the dispute. The company is obligated to provide an initial response to the user within seven working days.

 

Confidentiality

 

All communications related to negotiations arising from or associated with disputes are confidential, and these negotiations must be conducted without prejudice.

 

Local Jurisdiction

 

This software is used globally and is available in many countries. The company cannot respond to complaints filed in users' local jurisdictions, as it is not feasible for the company to appear and defend itself in all regions. Therefore, users cannot file any complaints outside the borders of the Netherlands. At its discretion, the company may choose to file a complaint either in the Netherlands or in the user's country.

 

Governing Law

 

The governing law for using the software is the law of the Netherlands.

 

Approval of Terms and Conditions

 

Both parties confirm that the provisions of these terms and conditions are fair and reasonable and acknowledge that these terms and conditions are not set against public policies and do not create an unfair balance of power.

 

Validity of Terms and Conditions

 

If any part of these terms and conditions is found to be unenforceable by the judgment of a competent court, only that specific part will be deemed void. The remaining provisions will continue to be in effect, and the legal and criminal consequences will not affect the company's status.